Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer. It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful!
Q. Does EyeBuyDirect offer any kind of special discounts or sales?
A. EyeBuyDirect has consistently low prices but they do also offer some great, extra discounts on their eyewear. We try to keep an eye out for amazing discounts, coupons or promo codes and for this month we found 15% off and free shipping for new customers!
Q. What is EyeBuyDirect?
A. EyeBuyDirect is an online eyewear retailer. The internet store sells thousands of different styles of glasses and types of lenses, all at affordable prices.
Q. Who are the people behind EyeBuyDirect?
A. The company was founded by Roy Hessel in 2005, with the mission that great glasses should be accessible and affordable to everyone. EyeBuyDirect.com is staffed by a talented team, who design, produce and distribute all of their own eyewear products.
Q. How much does an average pair of glasses and lenses from EyeBuyDirect cost?
A. The starting price for a complete pair of glasses, with lenses, is just $7!
EyeBuyDirect has lots of different styles of glasses for various budgets, but they work to achieve their mission statement of making stylish, quality eyewear affordable to everyone.
Q. How is EyeBuyDirect able to sell eyewear at such low prices?
A. By completing all manufacturing under one roof, cutting out the middlemen and retail costs, EyeBuyDirect is able to pass these savings directly on to their customers.
Q. What does EyeBuyDirect make their lenses from?
A. EyeBuyDirect’s lenses are made of lightweight CR39 and polycarbonate plastic. CR39 lenses are the most popular plastic lenses in the world. Polycarbonate is one of the strongest and safest materials used to make lenses. It has exceptional strength and resilience, and can survive even strong impact without breaking.
Q. Does EyeBuyDirect offer any other lenses or coatings on their lenses?
A. Yes, EyeBuyDirect’s lenses come with a variety of extra options, including; Anti-Scratch, Anti-Glare, Water Repellent, UV Protection, Tinted, Mirrored, Polarized, Photochromic and more…
Q. Does EyeBuyDirect accept vision insurance?
A. At this time, EyeBuyDirect does not work directly with any vision insurance companies. But you can take the detailed invoice you receive from every purchase at EyeBuyDirect and send it to your insurance provider for reimbursement.
Q. Does EyeBuyDirect work with Flexible Spending Accounts (FSAs) or Health Savings Accounts (HSAs)?
Yes, EyeBuyDirect is covered under FSA and HSA! There are several ways to go about it but the easiest is to use your FSA debit card when you purchase glasses from them. They will provide you with a receipt for submission to your FSA or HSA for reimbursement.
Q. What payment methods does EyeBuyDirect accept?
One of the great things about EyeBuyDirect is the variety of payment methods they accept. In addition to all the major credit/debit cards (Visa, Mastercard, AMEX, Discover), they also accept payment via Amazon and Paypal as well.
Q. What if I’m not happy with my order? What is EyeBuyDirect’s return or exchange policies?
A. EyeBuyDirect has a great return and exchange policy. They guarantee that if you are not 100% happy with your purchase, you can return it for a full refund within 14 days or get a replacement within 12 months.
If you would like to return your EyeBuyDirect glasses, follow the steps below:
1. Contact Customer Service for an Authorization Return Email.
2. Ship your glasses back in the original packaging or something similar to it. Then let EyeBuyDirect’s Customer Service know that you have returned the glasses and provide them with the delivery confirmation number.
3. After they receive your return, you will either receive a refund within 48 hours or be sent a replacement.
If you find another pair of EyeBuyDirect glasses that you would rather have that cost more, when you return your original pair, you will only have to pay the difference between the two. But it also works the other way around. If you find a cheaper pair, you will be reimbursed the difference between your first and second choice.
It is important to make sure you like your EyeBuyDirect’s glasses before the 14-day Fit & Style Guarantee is up because you will have to pay for shipping and handling costs afterwards.
Q. What type of frames do EyeBuyDirect sell?
A. EyeBuyDirect.com offers a huge selection of frames to choose from on their website. They have several different styles and shapes, from classic reading glasses, to retro frames and more. No matter what type of style you are after, there is a perfect frame for your look! EyeBuyDirect also sell half-rim and rimless frames.
Q. I want to buy some new glasses for my children – do EyeBuyDirect sell eyewear for kids?
A. EyeBuyDirect have a great selection of glasses for kids! They sell children’s glasses in a range of bright, fun colors and which are extra durable for all that wear and tear that happens during playtime!
Q. I’m not sure what type of frames are going to suit me. Do EyeBuyDirect have any guides or offer any help for choosing the best frames for your face shape?
A. If you’re having trouble knowing what frames will look best on you, EyeBuyDirect have some great online guides and video tutorials. The basic rule of thumb is to choose frames that compliment your face shape. For example, if you have a square face, geometric shapes can look quite severe, but round faces look great with such frames. EyeBuyDirect.com’s guides will help you to use your glasses to highlight your best features.
Q. Does EyeBuyDirect sell prescription lenses?
A. Yes. EyeBuyDirect offer a variety of lenses, including lenses for reading, distance and multifocal.
Q. Where does EyeBuyDirect make their frames and lenses?
A. EyeBuyDirect own their own optical lab. Every pair of frames and lenses and made in house by their team of optical professionals, meaning that they can guarantee the highest quality products at great prices.
Q. Is it difficult to place an order on EyeBuyDirect?
A. No, ordering glasses from EyeBuyDirect is a very easy and quick process. Simply choose the pair of frames that you want and enter your prescription.
Q. How do I know what prescription I need?
A. You can find out what prescription you need from your eye care professional, such as an optician or optometrist. Your eye doctor is required to provide you with your prescription following an eye exam. He or she should give you a slip of paper with your prescription.
Q. How do I read and understand my prescription?
A. EyeBuyDirect offers customers detailed online guides and video tutorials to help them read and enter their prescription correctly.
A glasses prescription is a series of numbers, usually in a chart, that describe the lenses your eyeglasses need to correct your vision. This chart has two rows, one for your right eye and one for your left. Four columns are used to precisely describe your correction.
- SPH (Sphere) – refers to the amount of spherical error for your eyes, measured in quarters and proceeded by a (+) or (-).
- CYL (Cylinder) – describes astigmatism, a refractive error that causes distorted and blurred vision, measured in quarters and proceeded by a (+) or (-).
- AXIS – indicates the orientation of astigmatism, measured in degrees 1 to 180.
- ADD or NV (Near Vision) – used for multifocal or reading correction, measured in quarters. This power for bifocal or free-form progressive lenses enlarges immediate vision and is therefore always indicated by a positive sign (+).
- O.D. – refers to the right eye.
- O.S. – refers to the left eye.
- PD (Pupillary Distance) – refers to the distance in millimeters between the center of one pupil to the center of the other
Q. Does EyeBuyDirect sell non-prescription or fashion frames?
A. Yes. EyeBuyDirect offer non-prescription (or plano) lenses in their frames.
Q. Does EyeBuyDirect sell bifocal lenses?
A. Yes, our EyeBuyDirect FAQ found that they offer customers bifocals made from quality industry Flat Top 28.
Q. How should I clean my lenses?
A. The simplest way to keep your lenses clean is to rinse them with lukewarm, soapy water and then dry them with a soft cloth. Make sure the water is not too hot, as this can damage the lenses. You can also use a cleaning cloth of soft dry cloth to remove any daily smudges.
Q. Is there a way for me to try on EyeBuyDirect frames before I order?
A. EyeBuyDirect.com has a great virtual feature called “EyeTry” which allows you to upload an image of your own face and virtually try on as many pairs and styles of frames as you like before you make a purchase!
Q. Does EyeBuyDirect sell sunglasses? What about prescription sunglasses?
A. EyeBuyDirect do sell sunglasses and prescription sunglasses. Every pair of frames on their online store can be made into a pair of sunglasses by adding Color Tint, Photochromic Coating, Polarized Coating, or Gradient Tint. EyeBuyDirect also offer Photochromic and Transitions™ lenses which darken and lighten according to direct exposure to sunlight.
Q. How long will I have to wait to get my glasses from EyeBuyDirect?
A. Most orders are delivered within 1-14 working days but generally your glasses will arrive faster than this. It all depends on the complexity of your prescription. Our FAQ found a handy order tracker which means you can see when your new glasses are on the way!
Q. If I have questions about my order, is there anyone I can talk to?
A. EyeBuyDirect have a great team of customer consultants who love to help! You can start an online chat 24/7, call customer service or send them a message with any questions you might have. They are also able to help if you accidentally enter the prescription – just let them know within an hour of ordering and they’ll correct it for you.
Q. Does EyeBuyDirect work with any charities?
A. EyeBuyDirect is part of the Essilor Group—the world leader of corrective lenses. They support and contribute towards Essilor’s efforts to ensure healthy vision for everyone.
They also donate thousands of eyeglasses to different organizations, including Feed the Children’s Oklahoma City Distribution Center and the Lions Club International. Feed the Children provides, not only food, but also other resources to help improve the lives of over 10 million individuals worldwide, whilst The Lions Club’s is dedicated to Sight Programs that provide vision screenings, eye banks, and eyeglasses recycling.
Through these organizations, EyeBuyDirect is dedicated to helping to make vision correction available for everyone.
We hope our EyeBuyDirect FAQ has answered all your questions. Feel free to contact us if there is anything we are missing.