EyeBuyDirect FAQ


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Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer.

It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful!

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General FAQs

Q: What is EyeBuyDirect?

EyeBuyDirect is an online eyewear retailer. The internet store sells thousands of different styles of glasses and types of lenses, all at affordable prices.

Q: Is it difficult to place an order on EyeBuyDirect?

No, ordering glasses from EyeBuyDirect is a very easy and quick process. Simply choose the pair of frames that you want and enter your prescription.

Q: How much does an average pair of glasses and lenses from EyeBuyDirect cost?

The starting price for a complete pair of glasses, with lenses, is just $6! However, the average pair of single-vision prescription glasses will set you back around $40-$50.

EyeBuyDirect has lots of different styles of glasses for various budgets, but they work to achieve their mission statement of making stylish, quality eyewear affordable to everyone.

Q: Is there a way for me to try on EyeBuyDirect frames before I order?

EyeBuyDirect has a great virtual try-on that allows you to see what you look like with a pair of glasses through your digital device. It works with your smartphone, tablet, or computer either using your webcam or uploading a picture of yourself.

Q: How is EyeBuyDirect able to sell eyewear at such low prices?

By completing all manufacturing under one roof, cutting out the middlemen and retail costs, EyeBuyDirect is able to pass these savings directly on to their customers.

Q: Does EyeBuyDirect offer any kind of special discounts or sales?

EyeBuyDirect has consistently low prices but they do also offer some great, extra discounts on their eyewear. See here for the latest coupon codes and promos, or current frames on sale here.

Q: How do I read and understand my prescription?

EyeBuyDirect offers customers detailed online guides and video tutorials to help you read and enter your prescription correctly.

Here’s all you need to know about how to read your prescription.

Frames and Lenses

Q: What type of frames does EyeBuyDirect sell?

EyeBuyDirect.com offers a huge selection of frames to choose from on their website. They have several different styles and shapes, from classic reading glasses to retro frames and more. No matter what type of style you are after, there is a perfect frame for your look!

In addition to their low-cost frames, they also carry select Ray-Ban and Oakley glasses and sunglasses that you can customize with your Rx.

Q: Does EyeBuyDirect sell non-prescription or fashion frames?

Yes, you can buy any pair of EyeBuyDirect glasses with non-prescription (or plano) lenses.

Q: Does EyeBuyDirect sell sunglasses? What about prescription sunglasses?

Yes they sell both non-prescription and prescription sunglasses. Every pair of frames on their site can be made into a pair of sunglasses by adding Color Tint, Photochromic (light-adjusting) Coating, Polarized Coating, or Gradient Tint.

EyeBuyDirect also offers Transitions™ lenses which darken and lighten based on exposure to sunlight.

Q: What kind of lenses and prescriptions can EyeBuyDirect make?

EyeBuyDirect offers a variety of lenses, including lenses for reading, distance, bifocals, and progressives.

CR-39 plastic lenses are included in the price of any frame, including single-vision prescriptions. You can choose to upgrade to polycarbonate (1.59-index), or thinner, high-index lenses for an additional cost.

Q: Does EyeBuyDirect offer any coatings (like anti-glare) or treatments on their lenses?

Yes, you can customize your lenses with any combination of treatments you’d like, including anti-scratch, anti-glare, and UV-protection coatings.

They also offer blue-light blocking lenses called EBDBlue to ease the strain on your eyes from staring at digital devices.

Q: I want to buy some new glasses for my children – does EyeBuyDirect sell eyewear for kids?

Yes, EyeBuyDirect has a great selection of glasses for kids! They sell children’s eyewear in a range of bright, fun colors and are extra durable for all the wear and tear they’ll go through.

Q: I’m not sure what type of frames look good on me. Does EyeBuyDirect have any guides or offer any help for choosing the best frames for my face?

If you’re having trouble picking a pair that looks best on you, EyeBuyDirect has some great online guides and video tutorials.

You can also “try” their glasses on virtually using your webcam on your phone or laptop. This is a great way to see if you’ll look good or not in a specific pair.

Payment/Insurance Options

Q: Does EyeBuyDirect accept vision insurance?

No, EyeBuyDirect is not an in-network provider with any vision insurance companies. But you can take the detailed invoice you receive from each purchase and send it to your insurance provider for out-of-network reimbursement if you have that benefit.

Q: Does EyeBuyDirect work with Flexible Spending Accounts (FSAs) or Health Savings Accounts (HSAs)?

Yes, prescription eyeglasses and sunglasses are eligible for reimbursement under your FSA or HSA!

There are several ways to go about it but the easiest is to use your FSA debit card when you purchase glasses from them. They will provide you with a receipt for submission to your FSA or HSA for reimbursement.

Q: What payment methods does EyeBuyDirect accept?

One of the great things about EyeBuyDirect is the variety of payment methods they accept. In addition to all the major credit/debit cards (Visa, Mastercard, AMEX, Discover), they also accept payment via Amazon Pay and Paypal as well.

Additionally, there’s an installment payment plan available where you split up your total purchase into 4 payments. The option is Afterpay, where you pay for the first installment at the time of purchase, and the remaining 3 payments every 2 weeks thereafter.

Check out our EyeBuyDirect Review

Shipping & Returns

Q: How long will I have to wait to get my glasses from EyeBuyDirect?

Most orders are delivered within 7-14 working days with standard shipping. It all depends on the complexity of your prescription. They offer a handy order tracker so you can see when your new glasses are on the way.

If you’re in a hurry, EyeBuyDirect also offers 2-day delivery on select frames with single-vision prescriptions only. You’ll pay an extra $19 for this express service and receive your new glasses in 2 business days!

Q: What if I’m not happy with my order? What are EyeBuyDirect’s return or exchange policies?

If you’re not happy with your glasses, you may return them within 14 days for a full refund or one-time exchange for another pair of equal or lesser value.

If you would like to return your glasses, follow the steps below:

1. Contact Customer Service for an Authorization Return Email.
2. Ship your glasses back in the original packaging or something similar to it. Make sure to let their customer service know that you have returned the glasses and provide them with a delivery confirmation number.
3. Once they receive your return, you will either receive a refund within 48 hours or be sent a replacement.

It’s important to make sure you like your EyeBuyDirect glasses before the 14-day Fit & Style Guarantee is up because you will have to pay for shipping and handling costs after that timeframe.

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 Q: If I have questions about my order, is there anyone I can talk to?

A. EyeBuyDirect has a great team of customer consultants who love to help! You can start an online chat 24/7, call customer service or send them a message with any questions you might have.

They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you.