Liingo Eyewear FAQ


This page contains affiliate links. OGR may receive compensation if you click a link and make a purchase.

With free home try-ons being on trend when it comes to buying prescription glasses online, it’s no wonder Liingo Eyewear is a top contender. Like Warby Parker, they offer a “Try 5 for Free” program before you decide on a pair of glasses.

What about insurance, shipping, and returns? We’ve got you covered with our Liingo Eyewear FAQ.

Cost/Payment & Insurance

Q: How much does an average pair of glasses and lenses from Liingo Eyewear cost?

Liingo has a simple cost structure. Their eyeglasses are one of 3 prices – $79, $99, or $129. This includes single-vision prescription lenses and free shipping, so you’re looking at around $100 on average if you don’t add any additional lens coatings or extras.

Sunglasses are more expensive, starting at $129, but they include single-vision prescription and polarized lenses for free.

Q: Does Liingo offer any kind of special discounts or sales?

Liingo does have sales from time to time. Check our Latest Deals page for the most up-to-date discounts and promos.

Q: Does Liingo accept vision insurance?

They don’t accept vision insurance, but you can submit your receipt to your insurance plan for out-of-network reimbursement.

You can also pay for Rx glasses with your FSA or HSA card, which uses pre-tax dollars.

Q: What payment methods does Liingo Eyewear accept?

Liingo accepts all major credit cards (Visa, Mastercard, Amex, Discover, JCB), FSA/HSA debit cards, and PayPal.

Save 15% at Liingo with code SAVE15-2022

Home Try-On & Ordering

Q: Is Liingo’s Home Try-On really free with no obligation?

Yep! You do need to enter a valid credit or debit card to get the free home try-on pairs mailed to you, but you won’t be charged anything unless you don’t return your kit within the 5-day trial period.

Shipping both ways is totally free, of course. If you don’t like how the glasses look or feel on you, simply return them.

Q: How does the Home Try-On work?

You get to select up to 5 frames to try out at a time. Select the frames you want to try on by clicking the “Try at Home for Free” button to add them to your home try-on cart.

Then check out by entering a credit or debit card (which won’t be charged). Your 5-day trial starts the day you receive the trial pairs.

When you’re done, go back to Liingo to make your purchase and then ship the trial frames back.

Or, if you didn’t like any of the glasses, just pack them back into the box and return the frames. There’s a prepaid return label underneath the original shipping label for free returns. That’s it!

Try 5 Frames Before You Buy

Q: Are all frames available for Home Try-On?

Unfortunately, not all of Liingo’s frames are always available for home try-on. The majority of their most popular frames are usually available, but if not, you can always try them on virtually by using your webcam to see how they will look on you.

Keep in mind that Liingo Eyewear offers one of the best money-back guarantees around. If a pair you really like isn’t available for home try-on, you can also just go ahead and buy them with the assurance that you can return them for a full refund or exchange within 60 days of purchase.

Our Liingo Eyewear Review

Q: What do I need to order a pair of prescription glasses from Liingo Eyewear?

You’ll need 2 things: a valid glasses prescription – contact lens prescriptions don’t count! – plus your pupillary distance (PD) measurement. Your PD is simply the distance between your pupils as measured in millimeters.

If you don’t have this measurement, you can use their online PD tool to help you measure it using your computer or mobile device’s webcam.

Q: How do I enter my prescription when ordering?

Unlike some other retailers, Liingo doesn’t make you enter your prescription details when checking out.

Instead, you make your purchase and then send a pic of your prescription to them via text at 82020 or by email at [email protected].

Make sure it’s an unexpired prescription, as they won’t be able to fulfill your order if not.

Don’t have a copy of your prescription? You can have your doctor fax your prescription to 800-874-1564.

Alternatively, Liingo also has a fancy prescription reader app that can actually scan and detect your Rx details from your current pair of glasses. Talk about futuristic tech!

468X60 Treat Your Eyes

Frame and Lens Options

Q: What kinds of frames does Liingo Eyewear sell?

Liingo manufactures their own glasses and lenses for both men and women. You won’t find any designer brands on their site (which is why their prices are lower).

Their frames are made of plastic, metal, a combination of the two, or titanium, and come in all styles from cat eye to aviator to round and square frames.

There are multiple color options, and you can even filter by face shape if you don’t know what will look good on you. Several frames can be made as either eyeglasses or sunglasses, plus there are varying sizes to fit different faces.

Q: Does Liingo sell kids glasses?

No, they only have glasses for adults (or adult-size faces).

Q: What kinds of lenses does Liingo Eyewear have?

In keeping with their cost structure, Liingo keeps it simple with their lens offerings too. They have:

Optical Lenses:

  • Polycarbonate (1.59-index) – These are the standard premium lenses included in every pair of glasses. They’re lighter and thinner than regular 1.50-index lenses, in addition to more impact-resistant. They also contain UV-blocking to protect your eyes.
  • 1.67 High-Index (+$49) – for stronger prescriptions, these lenses are even thinner and lighter than polycarbonate. Recommended if your prescription strength is greater than +3.50 or -4.50.

Sunglass Lenses:

  • Polarized Polycarbonate – included in all pairsassorted sunglasses

Prescription Type:

  • Single-vision – one field of vision correction (near, far, or reading). Included in the price of any pair.
  • Multi-focal (+$149) – progressive lenses for distance, intermediate, and reading
  • Non-prescription – plano lenses if you don’t need any vision correction
  • Frame Only – if you don’t even want lenses installed (or plan to get them elsewhere), you can just get the frame

Q: Does Liingo have Transitions® lenses, blue light blockers, or other lens treatments?

Liingo offers a few lens coating options including bluelight-blocking, anti-glare, and anti-reflective:

  • DuraSeal – anti-glare and anti-scratch coating included in every pair
  • DuraSeal HD (+$39) – premium coating of DuraSeal for less smudging, easier cleaning, and even more anti-reflective
  • Bluelight + DuraSeal HD (+$59) – clear, bluelight-blocking coating + anti-reflective, anti-smudging

However, they do not currently offer photochromic or Transitions® lenses.

Q: What if I don’t know what kind of lens I should get?

No worries, you can always contact Liingo’s customer service for help figuring out which lens options are best for you. They can also help you figure out which glasses will fit you best too.

Fit

Q: How do I know if a particular frame will fit me well?

There are a couple things you can do. You can use Liingo’s Find My Fit scanner with your device’s webcam to measure your face and determine which frames will fit your features.

Alternatively, you can also find three measurements on your current pair of glasses (usually inside one arm). These correspond to your lens width, bridge width, and arm length.

glasses zoom on measurements

Once you have these, enter the values in and Liingo will search for frames that match or are close to your current pair’s size.

Q: What if I like my new glasses but they don’t fit perfectly?

You can take your glasses into any optical shop to get adjustments made. Liingo is willing to reimburse any adjustment costs up to $25 if the store charges you and you provide a receipt as proof.

Shipping/Returns & Warranty

Q: How long does it take to receive a new pair of glasses from Liingo?

With standard (free) shipping, you can expect to receive your new glasses in about 2 weeks. It takes around 4 days from the day of purchase for Liingo to make your glasses and lenses, at which point they ship it to you.

Q: Is there an expedited shipping option if I need glasses in a hurry?

Yes, you can pay for expedited 2-3 day shipping for $12.95.

Q: What if I decide not to keep my new glasses after all? Does Liingo have a return/exchange policy or warranty?

One of Liingo’s most customer-friendly features is their 60-Day Delight Guarantee. It’s a fantastic no-questions-asked return policy for a full refund or exchange within 60 days of purchase if you don’t like the glasses or change your mind.

If you scratch your lenses or accidentally sit on your glasses within the first couple months, just contact Liingo for a free replacement pair.

For more info on their return policy, see their FAQs.

Q: Does Liingo ship internationally?

No, they currently only ship within the U.S.