Warby Parker FAQ


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Not sure how Warby Parker’s Home Try-On program works or whether they accept insurance? We’ve got you covered with the details in our Warby Parker FAQ.

  • Average Cost
  • Rx Sunglasses / Contact Lenses
  • Home Try-On
  • Shipping
  • Payment Methods
  • Eye Exams
  • Accepts Insurance
  • Returns/Exchanges
  • Warranty
  • $125 (includes shipping and lenses)
  • Yes
  • 5 frames/5 days Free Before You Buy
  • Free in the U.S./Canada, including returns
  • Credit/Debit Cards (including FSA) and Apple Pay
  • In Select Retail Stores
  • Yes (Select Providers)
  • 30 days
  • 6-month Free scratched lens replacement

Savings/Payment Options

Q: How much can I save by buying my glasses from Warby Parker?

This is a question I get a lot. Everyone is looking for an affordable, great-looking pair of glasses. Based on my experience, the average consumer can save at least $100 over purchasing a pair from most optical shops.

For example, last time I visited my optometrist for an eye exam, I was perusing their latest frames, and the cheapest option I could find for a pair I wanted to wear was $300. And that was just for the frames themselves!

Most Warby Parker eyeglasses are between $95-$145 each including prescription lenses (single-vision).

Q: What payment options do I have if I don’t have insurance?

You can pay with a credit or debit card (including FSAs) as well as Apple Pay. You can also make 3 interest-free installment payments through Affirm.

The Best Warby Parker Glasses

Free Home Trial

Q: What is the Home Try-On program?

My ultimate favorite thing about Warby Parker: Their Home Try-On program lets you choose five pairs from a wide selection of frames. They ship them to your home for free, and you get five days from receipt to test drive them.

Return the frames with the prepaid return label and let them know which glasses you’d like to order. If you didn’t like any of them, you are not on the hook for anything!

Q: I live in Canada. Am I eligible for free shipping and the Home Try-On program?

Yes! Warby Parker offers free shipping to the U.S., Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.

Q: Why does Warby Parker need my credit card for the free Home Try-On program?

Warby Parker requires your credit or debit card information in case you receive the glasses and never return them.

The test drive is free, but not forever.

Also, if returned frames are damaged, they will charge the card on file the full price for each outstanding or damaged frame.

The charge is $85.50 per acetate frame and $130.50 per titanium frame. This is their full retail price for frames without prescription lenses.

Q: Which frames are available for Home Try-On?

Most frames on the site are available for Home Try-On. If you want to be sure you’re only choosing from the frames that can be mailed to you for the free trial, make sure to turn the “Available for Home Try-On” option on.

If you’re near one of their stores, you can also stop in and see if any frame that isn’t available online is in-store.

Q: Does Warby Parker have a virtual try-on?

Indeed they do. If you have an iPhoneX or higher, their highly-rated iOS app allows you to see what you’d look like with any pair of their glasses superimposed on your face. It uses the iPhone’s augmented reality (AR) and face-mapping technologies, so unfortunately it’s only available for iPhone users.

The feature works pretty seamlessly, and you can switch between different colors or narrow or wider versions if the frame comes in multiple widths.

Q: Can you select more than one color of a specific frame for Home Try-On?

Yep! As long as the specific frame/color you want to try on is available (sometimes inventory is low and they are temporarily unavailable), you can select multiple colors of the same frame in your free trial order.

Try 5 Frames Before You Buy

Q: Can you place more than one 5-pair Home Try-On order?

You can only have one 5-pair trial out at any one time. If you want to try another set of 5 frames on, you’ll need to return your first set or place an order from that set before another is sent to you.

Q: How long does it take to get the home try-on kit? When does the 5-day trial period begin?

It takes about 5 business days from when you place your order through their Home Try-On program to receive your frames. The 5-day trial begins when you receive the package.

A prepaid return label is included so you can just pack them up and drop them in the mail when you’re finished.

Eye Exams & Prescriptions

Q: Does Warby Parker offer eye exams and give out prescriptions?

Yes, Warby Parker offers in-store comprehensive eye exams in select retail stores. The cost for an eye exam + glasses prescription is $75. Some stores contract with independent eye doctors, in which case the price may vary.

You can also get a contact lens prescription renewal with their comprehensive eye exam + contact lens and glasses prescription. This costs $120 (again, the price may vary if your store uses independent optometrists).

Select stores also offer contact lens fittings even if you’re a first time wearer. This will cost a bit more than if you’re a current contact lens user.

Q: Besides in-store exams, Does Warby Parker have any virtual vision tests?

Yes, you can take their virtual vision test if you have an iPhone and download the app. You’ll need to answer a few questions, then take a simple vision test through your phone.

A doctor will assess your results and either renew your Rx for $15 or let you know if you should schedule an in-person comprehensive eye exam.

Q: Can I use my vision benefits towards an eye exam at Warby Parker?

Yes, Warby Parker is an in-network provider through UnitedHealthcare, Spectera, or Davis Vision. For all other vision plans, you’ll need to apply for out-of-network benefits if you have them.

Remember, you can also use FSA/HSA dollars towards the cost of eye exams too.

Warby Parker Review

Insurance and Flexible Spending Accounts

Q: Does Warby Parker accept VSP or other vision insurance plans?

Warby Parker is an in-network provider with UnitedHealthcare, Spectera, and Davis Vision plans.

For all other plans including VSP, if you have out-of-network benefits, you can submit your receipt along with an out-of-network claim form directly to your insurance company.

This applies for prescription eyeglasses or sunglasses, as well as your eye exam.

Just select your provider and log in or download the appropriate claim form to use.

Q: Can I use my flexible spending account to purchase Warby Parker glasses?

Yes! You can use your FSA or HSA to purchase Warby Parker prescription eyewear (including prescription sunglasses and progressive lenses), as well as for eye exams. Your FSA/HSA card should be  affiliated with a major credit card (Visa, Mastercard, Discover, American Express, etc.).

If you would like to use your FSA or HSA to pay for only a portion of your order and pay the rest with a different credit card, call Warby Parker at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET.

Q: When I use my FSA to purchase Warby Parker prescription glasses, do I need any additional info when I order?

You’ll need an up-to-date prescription (for glasses, not contacts!) and your pupillary distance (PD).

There are several methods to measure your PD if you don’t know it already. Your best bet is to ask your optician for it when you have your eye exam

Warby Parker Lens Quality and Fit

Q: Where are Warby Parker frames made?

The materials and production of Warby Parker’s frames happen in various locations. Their acetate, or plastic, comes from a small, family-owned Italian manufacturer. The material components are then sent to China, where they are assembled together to make your glasses.

Some of their special collections are made on site in Italy.

Once the frames are built, they are sent to their lab in the U.S., where they custom-cut prescription lenses for each order and ship them to customers.

Warby Parker Blue Light Filtering Lenses

Q: What type of lenses does Warby Parker offer and how much do they cost?

The most popular Warby Parker FAQ: how much do they cost and how are the lenses? There are 4 overall types of lenses: Optical, Non-prescription Sunglasses, Prescription Sunglasses, and Progressives (i.e. no-line bifocals).

They also offer light-responsive and blue-light-filtering lenses.

Warby Parker Chase Frame

Optical sub-types:

Polycarbonate Lenses: Free with all Single-Vision Rx orders

  • Thin and light plastic lenses
  • Anti-scratch and anti-glare coating included
  • Provide 100% UV protection

1.67 High-Index Lenses: +$50

  • Thinner lenses designed for stronger prescriptions
  • Anti-scratch and anti-glare coating included
  • Provide 100% UV protection

1.74 High-Index Lenses: +$150

  • Even thinner lenses designed for very strong prescriptions
  • Anti-scratch and anti-glare coating included
  • Provide 100% UV protection

Non-prescription Sunglasses

Polarized CR-39 lenses: Free with select sunglasses frames

  • Thin and light plastic lenses
  • Select frames include polarization to reduce glare
  • Provide 100% UV protection

Light-Responsive: +$100

  • Adjusts from clear to dark depending on UV exposure

Prescription Sunglasses

Polarized polycarbonate lenses: Starting at $195 including frame

  • Thin and light plastic lenses
  • Polarized to reduce glare
  • Provide 100% UV protection

1.67 High-Index Lenses: +$100

  • Thinner lenses designed for stronger prescriptions
  • Polarized to reduce glare
  • Provide 100% UV protection

Progressives (available in optical and sunwear)

Optical Polycarbonate Lenses: Starting at $295 including frame

  • Digital free-form lenses that correct for distance, intermediate, and near vision
progressive lenses explanation for warby parker faq

Polycarbonate Sunglass Lenses: Starting at $395 including frame

  • Digital free-form sunglass lenses that correct for distance, intermediate, and near vision

Q: What if I have a really narrow or wide face?

Warby Parker’s glasses come in varying sizes. Their medium-width frames fit most faces, but they also make their most popular frames in 5 different widths – from extra narrow to extra wide. You can filter their glasses by “Fit” to only show frames in the size that’s appropriate for you.

Additionally, they carry low-bridge fit glasses (also known as Asian-fit) for those with low nose bridges or high cheekbones.

warby parker size filter

Q: Where can I find my frame’s measurements?

On each product page, the frame measurements are listed as three numbers. The first number refers to the width of one lens in millimeters, the second number to the width of the bridge, and the third to the length of one of the temple arms.

These measurements can all be found on the inner arm of your current as well as all Warby Parker glasses.

glasses frame measurements

Q: What if my new glasses don’t fit well?

You have a few options available if you find that your new frames don’t fit perfectly. If you live near a retail location, you can stop in and they will make adjustments for free.

If you don’t live near one of their stores, you can have them adjusted by any optical shop and get reimbursed up to $50:

warby parker adjustment reimbursement

Lastly, if you’re just not happy with your purchase, you can return them for a full refund within 30 days.

Q: What is my pupillary distance (PD)?

Pupillary distance is the distance between your pupils measured in millimeters. It’s a vital measurement needed to ensure your eyes line up with the optical center of the lens for the best vision correction. There are three ways to get your PD:

1. Ask your optometrist (best option)

When you get your eye exam, ask your eye care professional for your pupillary distance. They don’t always volunteer the information, so make sure to ask for it!

2. Stop in a Warby Parker store

If you live near one of their locations, stop in and one of their opticians can help measure your PD for you.

3. Measure your pupillary distance at home (least recommended)

If you’re unable to get your PD measured by a professional, Warby Parker offers an online tool for measuring your PD yourself. You’ll need a well-lit area with a clean background and a card for measuring (such as a credit or debit card).

Q: Where can I get Warby Parker frames adjusted?

If you purchase Warby Parker frames and they don’t fit well, you can take them into one of their retail stores.

If you don’t have one close by, you can also stop in any optical store for an adjustment. The company will reimburse you up to $50 for the cost of one adjustment within 30 days.

Q: How should I clean my lenses?

Simply rinse your lenses with dish soap and lukewarm water, then dry them with a soft cloth. Make sure its not scalding hot water because it can damage the lenses.

A cleaning cloth can also be used for minor smudges.

How To Clean Eyeglasses

Contact Lenses

Q: Does Warby Parker sell contact lenses?

Yes, they offer several brands of contact lenses including Acuvue Oasys, Biofinity, and Air Optix for order. They also have their own line of dailies called Scout.

Save 15% on your first contacts order

Q: How do I order contact lenses from Warby Parker?

You can order directly from their site with a valid contact lens prescription.

Q: Can I return contact lenses?

You may return any unopened contacts in their original box within 30 days for a full refund or exchange. If your contacts are defective or arrive damaged, you’re also entitled to a refund or exchange within 30 days of receipt.

Warby Parker Alternatives For Rx Glasses

Returns and Warranty Policy

Q: What is Warby Parker’s return policy?

The next best thing (after their free Home-Try On): their 30-day exchange/return policy. No questions asked.

The 30 days start when you receive your glasses, so you’ve got an entire month to wear your new glasses and decide whether you want to keep them.

They’ll even pay for return shipping and refund your money quickly and painlessly. Can’t beat this for peace of mind!

For more info on their return policy, visit their Help page.

Q: Does Warby Parker have a warranty?

Yes. If you are not satisfied with your new Warby Parker glasses, or if there are scratches, messed-up hinges, whatever you can think of, you can get a full refund or exchange within 30 days.

Aside from their return policy, they also have a 6-month scratch-free lens warranty. If your lenses get scratched, they will replace them (including your frame) for free within 6 months of purchase.

For either of these claims, contact them at 1-888-492-7297 or [email protected].

Warby Parker Free Home Try-On

Q: If I am past the 6-month lens warranty, how do I get a lens replacement?

You can get a one-time lens replacement discount of $50 towards a new pair of glasses or sunglasses if your lenses are more than a year old.

This discount also applies if your prescription changes. Give them a call at 888.492.7297, 9 AM–10 PM EST, do a live chat, or email them at [email protected] to set up a lens replacement.

Shipping

Q: How long does it take to receive Warby Parker glasses?

The shipping time depends on a few different factors: the type of eyewear ordered, if you correctly entered your prescription or PD (pupillary distance), and when you placed the order.

In general, we received our new prescription glasses a week after our orders were placed.

If you’re in a rush, they offer an expedited shipping option for an additional $20 at checkout, which will cut your wait time in half.

Here’s what you can expect with free standard shipping:

Order typeEstimated delivery time
Prescription glasses and sunglasses:7-10 business days
Non-prescription glasses:7-10 business days
Non-prescription sunglasses:5 business days
Home Try-On:5-7 business days
Gift cards:5 business days
E-gift cards:Within an hour of ordering. E-gift cards scheduled for future delivery will be sent on the morning of the requested date.

Please note: Orders shipping outside the continental U.S. can take a few extra days to arrive.

Warby Parker Retail Stores

Q: Where can I buy Warby Parker eyewear?

You can order frames online through their website or their highly-rated iOS app. The company ships to anywhere in the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. They also have international shipping options to those in Canada.

Additionally, there are several retail store locations throughout the U.S. and Canada with more locations opening all the time.

Q: Can I try glasses on in-store and then buy online?

Of course! You can try glasses on and purchase in-store, do their Home Try-On and purchase from home, or any combination of these options.